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General information and conditions

Landhaus Kitzblick

Reservation

After the receipt of your reservation, we will send you the confirmation of your reservation together with the entire bill. The reservation of your stay becomes effective after you made the advance payment, which amount you can see on the bill/registration confirmation. The rental amount refers to the entire period of your booked period. If you should arrive later or depart earlier, the rent/price has to be paid in any case for the whole booked period.

Rental period

In the high season the rental period is from Saturday untill Saturday. The arrival time is from 3p.m. and the departure time is before 10 a.m. Because of the cleaning of the apartments and rooms, we kindly ask you to respect these times. In the low season, it is possible to rent the apartments / rooms for a few days.

Payment

The pre payment amount, as mentioned on the reservation, should be paid within 7 days upon receipt on our account. If we have not received your payment within 7 days on our account, we reserve the right to cancel your reservation. The payment of the remaining rental sum has to be fulfilled at least 8 weeks before the beginning of your stay. In case of late reservations within 8 weeks before your stay, the entire sum must be paid within 3 days after the receipt of the confirmation.

Cancelation

If you want to cancel your already confirmed reservation, we kindly ask you to send us a written application. We apply the following charges:

  • In case of cancellation between today and 4 months before the agreed date, 25% oft he amount of the booking will be payable.
  • In case of cancellation between 4 months and 1 month before the agreed date, 50% of the amount of the booking will be payable.
  • In case of cancellation within 1 month before the agreed date, 100% of the amount of the booking will be payable.
  • In case of late arrival or early departure, the full period of the booking will be charged.

We recommend you to take out an a cancellation insurance. You will find the “European trip insurance” online under www.europaeische.at/en/private-travel/vacation-in-austria.html.

Apartments

If you notice at your arrival any deficiencies or problems in the apartment, we kindly ask you to report us this immediately so that we can solve the problem as soon as possible. For complaints which you report later, we take unfortunately no responsibility. Should during your stay happen any incidents, we kindly ask you to report this as soon as possible, so that we can repair the damages.
We only have non-smoker apartments.

There is an ashtray available, which is provided only for the outside area.

Parking

Per apartment there is one parking place available. If you will come with a 2nd car, please consult us for the possibilities.

There is an ashtray available, which is provided only for the outside area.

Cleaning

The end cleaning will be made by our housekeeping. We kindly ask you to return the apartment in a clean and orderly state. (see portfolio in the apartment). If the apartment is not left clean, we have to charge extra cleaning costs.

Bed line

Per week is in the rental price included per person one set bed linen and a set bath towels (1 big and 1 small one). When you need extra towels, you can order it for € 3,50 per set. Also we provide you with a set kitchen linen.

Children bed / chair

If you want to use a baby bed or chair, please make you reservation in an early stage.

Laundry

Against a certain fee, we will put your laundry in our washing machine and dryer (we do not iron!).

Pets

It is not allowed to bring your pets in the apartment.

Maximum number of persons

The tenant may not sublet the apartment and is not allowed to let more people stay/overnight in the apartment than the number we agreed in the reservation.

Liability

We are – without consideration of the cause – not responsible for any damages or injuries , which are caused during the stay on our plot/resort, unless, the operator can be proved by gross negligence. The tenant is responsible both for himself and for all registered people and visitors for the compliance of all obligations, that develop from the reservation and the stay.